Policies

TERMS AND CONDITIONS

OVERVIEW
This website is operated by Eclectic Sole Inc. Throughout the site, the terms “we”, “us” and “our” refer to Eclectic Sole Inc. Eclectic Sole offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from Eclectic Sole, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Eclectic Sole is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by Eclectic Sole Inc.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display the colours and images of our products that appear at the store as accurately as possible. We cannot guarantee that your device's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of Eclectic Sole. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Eclectic Sole does not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, including expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Eclectic Sole Inc. or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Eclectic Sole does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Eclectic Sole, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some provinces/states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Eclectic Sole and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Ontario, Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to info@eclecticsole.ca

PRIVACY POLICY
Eclectic Sole Inc. values ​​its customers and respects their privacy.
This privacy policy describes the personal information we may obtain from you, the purposes for which we collect, how we may use it and when we may share it with third parties. This policy also describes the choices you can make about how we collect, use or disclose your personal information that is not in accordance with this privacy policy.

By using the site www.eclecticsole.ca and/or making any purchase of products, you accept the terms and conditions of Eclectic Sole policy.
Following the publication of such changes, your continued use of the Eclectic Sole website will constitute your acceptance of these changes and you will be bound by them. If you do not continue to use the www.eclecticsole.ca website after a change in our policy, but do not take any further action with respect to your personal information, our use of that information will remain subject to our policy as it was in force prior to The change. You are responsible for regularly reviewing this policy and any changes thereto.
We use your personal information only to provide and improve the website. By using it, you agree to the collection and use of information in accordance with this policy.

While using our website, we may ask you to provide us with certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include your name, email address and postal address, telephone number, credit card information. We may collect personal information from you when placing an order for a product, interacting with us by phone, email, or through our website, if you complete an entry form to participate in a contest, promotion, survey.

Eclectic Sole can collect information that your browser sends every time you visit our page - - Registration Data. This data record may include information such as the address ("IP"), type of browser, browser version, pages of our site that you visit, date and time of your visit, time spent on those pages and other statistics.

Eclectic Sole may use your personal information for the following purposes:
1. To process an order and/or answer any questions about the status of the order.
2. For communication purposes through newsletters, marketing or promotional materials, and other information.
3. Maintain contact with you with promotional materials and additional information regarding our products, services, surveys, contests, promotions, and special offers.
4. To help you learn more about your business preferences.
5. Marketing and performance research, to measure our customer service, benchmarking our performance, and help us improve your shopping experience and product offerings. You can always choose not to receive promotional material or marketing information.

Sharing of information with third parties:
If you visit or buy products on the website www.eclecticsole.com, participate in a contest, survey, promotion, or special offer, or buy at Eclectic Sole, we may share your personal information with Eclectic Sole affiliates, (Either by email, post, or other) and provide you with promotional materials and additional information about your products, services, contests, promotions and special offers that may be of interest to you, or collect and use such subject information for other purposes contemplated by this Policy.

We do not sell or rent your personal information to non-affiliated third parties, except as permitted by law. However, in the case of the sale of all or substantially all of our business or other similar operation, we may transfer or disclose your personal information to a buyer or potential buyer, who may collect, use and disclose such information for the purposes of The evaluation of the proposed transaction or operation and the management of the affairs of the acquired company, or for other purposes identified in this Policy.

We may transfer personal information to non-affiliated third parties for processing under agreements that prohibit third parties from using or disclosing personal information other than for the purpose of treatment.
We reserve the right to disclose your personal information as required by law, in response to a legal process and requests for application thereof, and if necessary to protect the property, interests, and rights of Eclectic Sole.

PROMOTIONAL COMMUNICATIONS:
If you prefer not to receive promotional information from us, or if you do not want us to use your information to improve your shopping experience, please let us know:

1. Writing to Eclectic Sole Inc., 202-2700 Aquitaine Ave., Mississauga, ON, L5N 3J6, Canada
2. Send us an email at info@eclecticsole.ca Please include your full name and email address used when you registered or made a purchase. It may take up to two weeks to process your request, during which period you may continue to receive communications from Eclectic Sole.
3. You may unsubscribe from eclecticsole.ca by using the link to unsubscribe at the bottom of any promotional message you receive from Eclectic Sole.

ACCESS OR CHANGE PERSONAL INFORMATION, WITHDRAW CONSENT, OR MAKE QUESTIONS/COMPLAINTS WITH RESPECT TO THIS PRIVACY POLICY AND PRACTICES?
Eclectic Sole will ensure that the personal data collected is accurate, complete, and up-to-date for the purposes for which they are to be used. You have the right to request access to and correction of your personal information collected by us. To make such request, if you have any questions or to make any complaints regarding this policy and the privacy practices of Eclectic Sole, please contact us in writing at:

Eclectic Sole Inc.

202-2700 Aquitaine Ave.

Mississauga, ON L5N 3J6

Canada

Eclectic Sole reserves the right to keep your personal information only to the extent reasonably necessary for the purposes described in this Policy or any other term that may be required by applicable law.
Eclectic Sole has taken appropriate measures to ensure the confidentiality of personal information and to safeguard it against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, in the light of, inter alia, the Sensitivity of the information and the purposes for which it will be used. In addition, all those who make up the team at Eclectic Sole must comply with its policy.

COOKIES POLICY
A cookie is a small text file that a website places on your computer, phone or any other device, with information about your browsing on that site. Cookies are necessary to make navigation easier and friendlier, and do not harm your computer. Cookies are an essential part of how our website works. The main purpose of our cookies is to improve your user browsing experience. For example, to remember your browsing preferences for future visits.
The information collected in the cookies allows us to improve the web, by estimating numbers and usage patterns, adapting the website to the individual interests of users, accelerating searches, etc. Sometimes, as long as you have accepted our cookies policy, we may use cookies, tags or other similar devices to obtain information that allows us to show you from our website, third parties, or any other means of advertising based on the analysis of your habits Navigation.

Eclectic Sole does not store sensitive personal identification information such as your address, your password, your credit or debit card details, etc., in the cookies used.

The information stored in Eclectic Sole's cookies is used exclusively by us, except for those identified later as a "third party cookie", which are used and managed by external entities to provide us services requested by us to improve our services and the User experience when browsing our website. The main services for which these "third-party cookies" are used are obtaining access statistics and guaranteeing payment transactions performed.

Eclectic Sole uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company headquartered at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, USA ("Google").
The information generated by the cookie on your use of the website will be directly transmitted and archived by Google on servers in the United States. Google will use this information on its own for the purpose of keeping track of your use of the website, compiling reports of site activity and providing other services related to web activity and Internet use. Google may transfer such information to third parties when required by law, or when such third parties process the information on behalf of Google. Google will not associate your IP address with any other data available to Google. You may refuse to treat data or information by refusing the use of cookies by selecting the appropriate settings for your browser, however, you should know that if you do, you may not be able to use the full functionality of this site. By browsing Eclectic Sole’s website, you consent to the processing of information about your navigation by Google in the manner and for the purposes indicated above.

If you prefer to avoid the use of cookies on this page taking into account the above limitations you must, first of all, disable in your browser the use of cookies and, secondly, remove cookies stored in your browser associated with this website. This possibility of avoiding the use of cookies can be carried out by you at any time. To restrict, block or delete cookies from this website you can do so at any time by modifying your browser settings.

Refund & Return Policy
Eclectic Sole Inc. will refund any unworn merchandise received within 10 days of receipt of the merchandise, defined by the shipper's date of delivery.. Any return requests received after this deadline will not be considered. See the “Faulty Items” section for returns due to defective merchandise.
Returns must be received by Canada Post with the appropriate shipping label within 10 days of receiving the merchandise to qualify for a refund.
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. When trying on footwear, please take care not to mark the soles or damage the shoe box.

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. Make sure any designer boxes or cases that came with your order are also protected within your returns packaging. If you return your item without protecting the designer boxes or cases that came with your order, you may not receive your refund.

All sales of products labeled FINAL SALE are final. No refunds or exchanges will be issued.
Shipping charges and sales tax on shipping charges are not refundable.
Returns of purchases paid for using the Afterpay option for payment will be subject to a 10% restocking fee to cover the administrative costs associated.
Refunds are credited to the same form of payment originally used for purchase.
We do not process straight exchanges. If you are interested in another size or style you will need to place a new online order, and return the existing merchandise according to the Return Policy.
Once we receive your return, please allow 5 business days for the merchandise to be inspected and your return processed. It will then take 5-10 business days for your bank to post the refund to your account. You’ll receive an email when we have processed your refund.

Refunds
Once the return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs. If you paid sales tax in the original purchase price, this will also be included in your refund. You can follow the return of your package by using the tracking number on your Returns Label, or you can check the status in My Account under Orders & Returns.

Faulty Items
It is our aim that all merchandise arrives in the condition in which you expect. If you receive an item in a faulty or damaged condition, or if it does not match the merchandise as advertised when you placed your order, please advise Customer Service at info@eclecticsole.ca as soon as possible. We will arrange for a full refund of the defective item upon verification of the faulty or damaged goods by Eclectic Sole. All faulty or damaged goods must be returned to Eclectic Sole using the provided return shipping label, and including all boxes and accessories included in the original packaging.